Shipping, Returns & Warranty — Arctic Heat USA

Shipping, Returns & Warranty — Arctic Heat USA (icevests.com)

Shipping

  • Orders placed via the Arctic Heat USA icevests.com online store typically ship within 72 hours, unless marked out of stock.
  • Orders are normally shipped using USPS Priority service.
  • Delivery times — off peak (mid-August through May) — are normally 3–6 business days from postage.
  • Delivery times — peak season (May through mid-August) — are normally 2–3 business days.
  • Please refer to the available shipping options when placing your order.
  • We take no responsibility for any damage that might occur during transit.
  • International orders are shipped via International Post.

International shipping

  • International customers will be responsible for any and all customs fees, duty, VAT, and taxes imposed by their government on incoming international shipments.
  • International shipping delivery times can occasionally vary based on the handling time of customs officials in the buyer's country.

Cancellations, returns and warranty

Arctic Heat USA will accept replacements, credits, or refunds for any products purchased from icevests.com under the following conditions.

Cancellations (up to 24 hours)

  • Orders from icevests.com can be cancelled with a full refund if the product has not yet left our distribution centre.

Returns (up to 14 days)

  • Arctic Heat USA will accept returns from icevests.com for up to 14 days from the date of purchase if the products are unused, unaltered, and shipped back in the same condition as delivered.
  • Items that have been activated (put in water) will not be refunded unless defective.
  • For health reasons we cannot accept merchandise that has been worn.
  • A refund for the amount of the purchase less 25% for shipping and restocking fees will be credited to the account responsible for payment.
  • Proof of purchase must be established by providing the order number.
  • Please email us before returning your product. All returns require a return authorisation number.

Exchange for a different size (up to 7 days)

  • Arctic Heat USA will accept cooling vest returns from icevests.com for up to 7 days from the date of purchase to allow customers to exchange for a different size.
  • A maximum of 2 cooling vests per order may be exchanged.
  • To arrange an exchange please email us to confirm the required size is available.
  • The original cooling vest must be returned in identical condition — unused, unworn, and not activated in water.
  • Please include a prepaid addressed postal bag, a copy of the original invoice, and a note advising the size required. Once the original is received, the new item will be returned in the prepaid bag provided.

Product warranty (up to 60 days)

  • Any product bearing a manufacturer defect within 60 days of purchase that alters the use or efficiency of the product may be exchanged for an identical item, upon inspection by Arctic Heat USA.
  • Warranty does not cover misuse or incorrect use of our products.
  • No warranty is provided on the plastic bag used to ship the cooling vest.
  • If the item is no longer in stock or available, Arctic Heat USA will exchange the item for a gift certificate equal to the purchase value.

Refunds

Once your return is received and inspected, we will notify you by email that your return has been received and advise whether your refund has been approved or rejected. If approved, your refund will be processed and a credit applied to your original payment method within a certain number of days.

Late or missing refunds

If you have not yet received your refund, first check your bank account. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us by email.

Returning an item

If your return has been authorised, please mail your product to:

ARCTIC HEAT USA
PO Box 11198
Fairfield, NJ 07004

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.